Language : contact us : trip2japan@gse-nansatsu.com

All Agreements

Terms of Use

*** This document is translated from Japanese. The official registered documentation is in Japanese only and may be found here.***

(purpose)

  •  In order for customers to use the internet reservation system (hereinafter referred to as the "Service") of GSE Nansatsu Kanko (hereinafter referred to as the "Company"), they agree to the terms and conditions brought forth below. Please read before use.

(Compliance of Basic Matters)

  • Article 1
    Customers who use the service will adher to the general rules of manners, morals, and practicalities. We will strictly refuse, regardless of reason, the use of this service for the purpose of profit without prior agreement.

(Measures to be Taken Against the Basic Matters)

  • Article 2
    Customers who create trouble to third party groups or people, or create disturbances towards the Company's Service or services of business operators that are part of the Service (hereafter referred to as "Business Operators") are subject to be refused the Service or the services of the Business Operators. Also, reprinting, reusing, and duplication of the Service without permission is prohibited.

(Various conditions caused by hte Customer's settings)

  • Article 3
    The Service uses the appropriate settings for letters and characters to be seen. The Company and Business Operators are not responsible for those that cannot view or access the Service. In addition, the Company and Business Operators are not responsible for and circumstances that relate to the customers settings.

(Conditions of the User of the Service)

  • Article 4
    The use the Service is by the customer's choice and only for those that agree to the terms and conditions set forth in this document. Also, by using the Service and applying for a tour, the customers agrees to comply with these terms and conditions.
  • When the Service is used, the customer will obey the items set for in this document.
  • When applying for a tour or activity using the Service, the customer will provide their name, address, phone number, email, etc.
  • The tours of the Service may have certain restrictions. The customers agrees to these restrictions and to not demand price reductions.

(Services offered in the Service)

  • Article 5
    On the website that the Company manages, reservations for certain products may be made

(Compliance of the Terms and Conditions)

  • Article 6
    by participating in tours and activities offered in the Service, the customer also agrees to the separete terms and conditions of the Business Operators included in the product.

(Personal Responsibilities of the User)

  • Article 8
    When using the Service, the user is fully responsible for all results of their own actions. In addition, any actions of the user that result in damage, loss, or injury to the Company, Business Operators, or a third party person will be fully the user's responsibility. If the user, by means of any of the following, causes damage or loss to the Company, Business Operators, or the Service, the user will be subjected to the demand of compensation.
    • (1)Violating the terms and conditions of this document or the separate terms set forth by the Business Operators
    • (2)Fake reservations of tours, activities, and other products
    • (3)Making a reservation for a third party or person without their consent
    • (4)Sending harmful programs or data, or posting harmful content
    • (5)Sending or posting a third party's personal information without their consent
    • (6)Any action that violates the laws of Japan
    • (7)Other acts incidental to the above

(Reservation Application)

  • Article 9
    Please input the correct personal data for the desired product. If incorrect data is provided, the reservation may be voided.

(Completion of Reservation)

  • Article 10
    Reservations for tours and activities of the Service will be confirmed by email. The reservation will be completed only after the reservation is confirmed via email and payment is made.

(Payment)

  • Article 11
    The payment of tours and activities of the Service are made by the methods provided in the Service

(Cancellations and Changes of Reservations)

  • Article 12
    For reservation cancellations or changes, please use the Company's online reservation system or contact the Company. If a part or all of a reservation is cancelled, it is subject the cancellation fees based on the following cancellation policy.
  • The Company's standard cancellation policy
    • (1) Cancellations made at least 21 days prior: no cancellation fee
    • (2) Cancellations made 8 ~ 20 days prior: 20% cancellation fee
    • (3) Cancellations made 2 ~ 7 days prior: 30% cancellation fee
    • (4)Cancellations made the day before: 40% cancellation fee
    • (5 Cancellations made the day of before departure: 50% cancellation fee
    • (6) No contact or cancellation after departure: 100% cancellation fee

(Changes to the content of the Service)

  • Article 13
    In circumstances deemed necessary by the Company or Business Operators, changes to the Service or terms and conditions may be made without notification. Please check the terms and conditions everytime the Service is used. In addition, when changes to the terms and conditions are made, only the content after the changes is valid. Previous content is voided.

(Temporary Suspension of Usage)

  • Article 14
    Under the following circumstances, the Company made temporarily suspend the usage of the Service.
    • (1) System Maintainence
    • (2) Natural disasters, unnexpected emergencies, or threats that may harm operations.
    • (3) When the Company determines it is necessary to temporarily suspend operation of the website or Service.

(Handling of the Customer's Personal Information)

  • Article 15
    When a tour or activity is applied for on the Service, personal data is inputted into the application form. This data may be shared to Business Operators for the following reasons.
    • (1) To inform the customer of new products and services of the Company or Business Operators
    • (2) For research into how to improve the Company or Business Operator's tours or activities
    • (3) For the use in statistical information without specifying the individuals
  • The Company shall not disclose personal information obtained from customers to third parties, except in the following cases
    • (1) When the individual has given their express consent
    • (2) When disclosure is required in order to protect the life, well-being or assets of a person, and it is difficult to obtain to consent of the individual in question.
    • (3) When disclosure is particularly necessary for the improvement of public health or the promotion of sound education of children and it is difficult to obtain the consent of the individual in question
    • (4) When it is necessary to cooperate with government agencies or local public bodies or persons entrusted by these in the execution of their duties provided by law.
    • (5) When the Company outsources the handling of personal data in whole or in part within the scope necessary for the achievement of the Purpose of Utilization, in order to ensure smooth business operation.
    • (6) Personal Data may be provided to a third party if the Company is merge with or aqcuired by that party.
  • With regards to personal information, it is in agreement these terms and conditions and the Company's "Privacy Policy" and "Handling of Personal Information."

(Applicable Law in Regards to the Use of the Service)

  • Article 16
    The management of the Service is in accordance with the laws of Japan

(Competent Jurisdiction over Use of the Service)

  • Article 17
    In the case of a dispute between parties in the relation to use of the Service, the parties will come to a settlement in good faith. If negotiations cannot be settled, it is agreed that it will be handled by a Kagoshima District Court.

Supplementary provision

  • These terms and conditions have been enforced since 2017 April 1st

P101-A01-01 1 版

Established: 2011, April 1st
Revised: 2014, October 1st
GSE南薩観光株式会社
CEO, Shozo Kikunaga



Privacy Policy


*** This document is translated from Japanese. The official registered documentation is in Japanese only and may be found here.***

At GSE, we recognize that the personal information we receive from customers in the process of making travel arrangements is of utmost importance and as a social responsibility to protect all personal information that we handle during the course of our work, and we are dedicated to observing all laws and ordinances governing the protection of individual rights and personal information. Additionally, we pledge our company-wide commitment to developing management systems to protect personal information, in order to realize the policies outlined below. We will also strive to be constantly aware of the latest trends in information technology, societal demands, and changes in the business environment in order to make continuous improvements to these systems.


1. We shall ensure that personal information is fairly and lawfully obtained, used, and provided only for executing our operations, recruiting employees, and managing human resources and that handling of personal information does not exceed the specified purpose.

2. We shall comply with laws, governmental guidelines, and other regulations on privacy protection.

3. We shall take reasonable security measures to prevent risks related to leakage, loss, and damage of personal information, including continuously improvement of our personal information protection management systems by investing business resources in line with the state of our operations. Moreover, if any improprieties occur, we shall immediately take corrective measures. Additionally, we may outsource part of our data analysis, tool creation, or mailing processes. In such cases, we shall conclude personal information protection agreements with counterparties and monitor their operations to ensure sound compliance.

4. We shall respond to any complaints and inquiries related to our processing with privacy information immediately, appropriately, and in good faith. In addition, we will cease the issue of mail magazines etc. when requested to do so by the customer.

5. We shall continuously improve our personal information protection management systems by reviewing them at the appropriate timing in view of changes in the environment surrounding the company. This policy is easily accessible on our company website, pamphlets, and more.

【Inquiries】
For any inquiries regarding the personal information privacy policy, please contact us at the information below.

Address: 5500 Chiran-cho Kori, Minamikyushu-shi, Kagoshima 897-0302
GSE南薩観光株式会社
Email: e-net@nansatsu.com
TEL: 0993-83-2275
(Hours: 10:00 ~ 17:30)
※The office may be closed on weekends and holidays


Business Operator: GSE南薩観光株式会社 (hereinafter referred to as “Company”)



Handling of Personal Information


*** This document is translated from Japanese. The official registered documentation is in Japanese only and may be found here.***

1. Name and contact of administrator
Administrator: Shinya, Shinichiro
Contact: 0993-83-2275
2. Purpose and Utilization of the Handling of Personal Information
 
(1) Purposes of utilization in case of collection of Handling of Personal Information indicated in a document,
etc (including websites and e-mails; hereinafter referred to as "Document, etc.”) directly from the principal.

① Personal information obtained from customers shall be used by the Company, within the necessary scope of tour and travel arrangements, to conduct the following business activities:
・For contacting the customer
・For correspondence of all the customer’s requests and inquiries.
・For introducing the Company’s and Company’s Partner’s products and information, requesting participation opinions and feedback following a tour or event, for requesting participation in surveys, for compiling statistical reports (data used will be processed so that individuals cannot be identified), and other similar uses.


② Counterparty information
・For conducting business negotiations, as well as communicating, receiving and placing orders, and handling billing and payments during the course of business.

③ Employee information
・For personnel and labor management, job management, health management, and security management of employees.

④ Handling of Personal Information of applicants for employment
・For contact to job applicants and management of recruitment jobs of the Company.

(2) Purposes for utilization in case of collection by other methods than those of the preceding paragraph
① Customers information received by phone
・For responding to telephone inquiries and confirming application information. (Phone calls may be recorded)

② Customers information entrusted associated with consignment of business
・Personal information obtained from customers shall be used by the Company, within the necessary scope of tour and travel arrangements, to conduct the following business activities. The Purpose of Utilization of the Handling of Personal Information of our contracted affiliate companies for tour products, as well as insurance company, can all be found on their websites.
・Insurance Company
  JI Accident & Fire insurance Co., Ltd. http://www.jihoken.co.jp/
・The Company’s contracted travel agents for tour products
  JTB Corp. http://www.jtb.co.jp
  ANA Sales http://www.anas.co.jp
  KNT Co., Ltd. http://www.knt.co.jp
  JAL Sales http://www.jalsales.com/
  
3. Disclosure of Personal Information to Third Parties
The Company shall not disclose personal information obtained from customers to third parties,
except in the following cases:
(1) When making arrangements related to the associated tour. For example, to hotels and accommodations, transportation companies, tourism related companies, etc.
(2) When the individual in question has given their express consent
(3) When disclosure is required by law and ordinances
(4) When disclosure is required in order to protect the life, well-being or assets of a person, and it is difficult to obtain to consent of the individual in question.
(5) When disclosure is particularly necessary for the improvement of public health or the promotion of sound education of children and it is difficult to obtain the consent of the individual in question
(6) When it is necessary to cooperate with government agencies or local public bodies or persons entrusted by these in the execution of their duties provided by law, and obtaining the consent of the individual in question is liable to obstruct the execution of said duties
(7) When the Company outsources the handling of personal data in whole or in part within the scope necessary for the achievement of the Purpose of Utilization, in order to ensure smooth business operation.

4. Confidentiality Agreements with Outsourcing Companies
In cases where the Company outsources the handling of personal data in whole or in part, it shall ensure thorough management of personal information, including selecting vendors based on strict criteria such as the requirement of sound systems to protect personal information, and concluding non-disclosure agreements with counterparties.

5. Request for Disclosure, etc., of Handling of Personal Information
If you wish a notification of the purpose of utilization, disclosure, correction, addition, deletion of the contents, suspension of use, removal, and suspension of the provision to a third party (hereinafter referred to as "Disclosure, etc.") of your Handling of Personal Information held by the Company, please contact the Company for the guidance of the necessary procedures. Upon such request, the Company will take without delay the necessary measures in accordance with the laws and regulations, and the internal rules of the Company. If the request is not met in whole or in part, the Company will explain the reason for that.

6. Voluntariness of the Provision of Personal Information
Whether to provide personal information to us is entirely up to the customer. However, if we do not receive necessary information, it may not be possible to provide certain services in the appropriate manner.

7. Acquisition of Personal Information by Means Not Readily Discernible by the Individual
This website uses “cookies” to make viewing more convenient for users on subsequent visits. These cookies used on this website will neither infringe customer privacy nor negatively affect your computer.
This website also employs SSL (Secure Sockets Layer) data encoding on all forms in which personal data is entered. In addition, firewalls and other security measures have been implemented to protect data within the website. However, due to the nature of internet data transmissions, please understand that it is impossible to fully guarantee security in all cases.

8. Authorized Handling of Personal Information Protection Organization
 An Authorized Handling of Personal Information Protection Organization is an organization that has obtained the approval of the competent minister pursuant to Article 37 of the Handling of Personal Information Protection Act, the purpose of which is to ensure proper handling of Handling of Personal Information by disposing of complaints concerning handling of the subject Handling of Personal Information and the provision of information to the subject business operators.

Authorized Handling of Personal Information Protection Organization that the Company has joined: JIPDEC
Contact office for solution of complaints: Handling of Personal Information Protection and Complaint Consultation Center
Phone Number: 03-5860-7565 Toll-free: 0120-700-779
※This is not the contact office for the service of the Company

【Inquiry】
For questions, inquiries, or complaints regarding the Company’s handling of personal information, please contact us at the below information.
Address: 5500 Chiran-cho Kori, Minamikyushu-shi, Kagoshima 897-0302
GSE南薩観光株式会社
Email: e-net@nansatsu.com
TEL: 0993-83-2275
(Hours: 10:00 ~ 17:30)
※The office may be closed on weekends and holidays