10 ~ 8 days prior: 20%
7 ~ 2 days prior: 30%
Day before: 40%
Day of: 50%
No contact or after departure: 100%
If a customer cancels a reservations, we will charge a return fee. Regardless of your method of payment, 500yen taken from the expenses, as well as any transfer fees required to return the money.
In the case of the tour/activity being canceled, contact will be made as soon as possible and the payment will be refunded.